Yolo County Library

FAQ

Frequently Asked Questions

The health and safety of our community and staff is our highest priority. To protect our community in the wake of the COVID-19 pandemic, all Yolo County Library branches are closed until further notice.

Questions about Coronavirus / COVID-19

Where can I find reliable information about the Coronavirus / COVID-19?

Use these sites to find updated information about the Coronavirus and the response in Yolo County:

Questions about online services

What library services can I access while library services are closed?

Even when library locations are closed, Yolo County Library offers a wide variety of services you can access 24/7 with your library card:

  • Are ebook due dates affected by the library closure?

  • No, ebook due dates are not impacted by library closures.

    What if I don’t have a library card?

  • No library card? No problem!  Yolo County residents can register for a Yolo County Library temporary eCard to access several digital services instantly at https://web-iii.yolocounty.org/selfreg. Alternatively, OverDrive also allows Yolo County residents to register for a temporary card and borrow digital items using a mobile phone number.
  • Online cards will not expire during this closure period.
  • If your library card is about to expire or has expired, you will still be able to use all library services.  If you have concerns about your library account, please give us a call at the number above.

    Questions about items that have been checked out from the library

    When will items be due?

  • Items will be automatically renewed until May 4th and all late fees will be waived.

    What will happen to my holds?

  • All hold pickup dates will be extended to April 15th.

    Can I return my library materials?

  • Please keep library materials for now. All book returns will be closed until the library reopens.

    What is happening to LINK+ ?

  • LINK+ pickup dates for already requested items will be extended to April 15 and any fees will be waived.
  • As of Tuesday, March 18, LINK+ services have been suspended until further notice.

    What happens to LINK+ items I already have checked out?

  • While LINK+ materials are unable to be automatically extended, no late fees will be charged. Please wait to return items until Yolo County Library reopens.

    Will materials that have holds on them still be renewed?

  • Yes. Due dates for borrowed materials will be extended to May 4th, and no late fees will be charged.

    I have a question about my account. Is there anyone who can help me?

  • Library staff will be supporting a centralized phone line, 530-666-8005, Monday-Friday, 9 a.m. to 6 p.m. to assist patrons with their accounts and to access digital materials.

    Questions about other library services

    Will community events and programs happen as scheduled after April 5th?

  • All library programs, events, classes, and community meeting room use has been canceled through April 30th.

    Does the library still offer WiFi?

  • Yes, our WiFi will still be turned on and accessible outside our branch locations 24/7. The network is named PUBLIC and no library card is required to connect. If you choose to access library WiFi, be sure to follow social distancing guidelines. Library staff will not be available to answer questions or troubleshoot WiFi.

    Can volunteers provide service at the library during the closure?

  • No. All volunteer opportunities are suspended while library locations are closed.

    Will Books by Mail still be operating during the library closure?

  • No. In order to protect the safety of our community, Books by Mail services are suspended while library locations are closed.

    Will Yolo Reads tutoring be continuing during the library closure?

  • No. Yolo Reads tutoring is suspended while library locations are closed.

    Can Read Around Yolo (R.A.Y.) bags be picked up during the library closure?

  • No. No materials are available while library locations are closed.
  • Will VITA (volunteer income tax assistance) be available at the Library?

  • All current sessions of VITA are canceled.  Information about taxes and VITA is available at the City of West Sacramento VITA webpage.

    Questions about services or topics not covered here?

  • Call us at 530-666-8005, Monday-Friday, 9 a.m. to 6 p.m.