Yolo County Library

FAQ’s – How to use the library and library resources while the library is closed

Posted by egray on

FAQ

The health and safety of our community and staff is our highest priority. To protect our community in the wake of the COVID-19 pandemic, all Yolo County Library branches are closed until further notice.
View a growing list of shelter-in-place resources for Yolo County residents, curated by Library staff.

Frequently Asked Questions

Preguntas Frecuentes

COVID-19

Tax Information

24/7 WiFi

Online Materials, eBooks, eAudiobooks, eMagazines and more

Resources for Students, Research, Language Learning, and Reading Suggestions

Virtual Programming and Social Media

Library Materials

Get a Card!

Library Accounts

Volunteers

Yolo Reads

Where can I find reliable information about the Coronavirus / COVID-19?
Use these sites to find updated information about the Coronavirus and the response in Yolo County:

Will VITA (volunteer income tax assistance) be available at the Library?

Does the library still offer WiFi?

    • Yes, our WiFi will still be turned on and accessible outside our branch locations 24/7. The network is named PUBLIC and no library card is required to connect. If you choose to access library WiFi, be sure to follow social distancing guidelines. Library staff will not be available to answer questions or troubleshoot WiFi.
    • What library services can I access while library services are closed?
    • Even when library locations are closed, Yolo County Library offers a wide variety of services you can access 24/7 with your library card. Online resources are currently available to all cardholders without regard to fees.
    • Reading Materials
    • Resources for Students, Research, Language Learning, and Reading Suggestions
    • Virtual Programming and Social Media
      • Yolo County Library Facebook has a daily schedule of online library programs. The posts will also include many with useful resources.
      • Yolo County Library Instagram is included in the schedule of online library programs.
      • Yolo County Pinterest includes book suggestions for young children 0 -5, kids’ books, kindness activities, books in a series, books you just can’t put down, teen reads, craft ideas, and more.
    • Library Materials
    • When will items be due?

    • Items will be automatically renewed until the library re-opens and all late fees will be waived. The library will continue to extend the renewals to ensure that materials are not overdue if they were not overdue when the library closed on March 16.

      What will happen to my holds?

    • All hold pickup dates will be extended to at least 10 days after the library re-opens.

      Can I return my library materials?

    • Please keep library materials for now. All book returns will be closed until the library reopens.

      What about LINK+ ?

    • While LINK+ materials are unable to be automatically renewed or have their due dates extended, no late fees will be charged.
    • Please wait to return items until Yolo County Library reopens.
    • As of Tuesday, March 18, LINK+ services have been suspended until further notice. LINK+ is a consortium of many libraries, all of which are closed.  Since LINK+ materials are from these other libraries, we cannot control the due date.  The LINK+ consortium agreed to waive all fees during this unprecedented closure.  If you requested a LINK+ item but did not get to pick it up, it will be held at the library until the library re-opens and you are contacted. Any fees will be waived.

      Are ebook due dates affected by the library closure?

    • No, ebook due dates are not impacted by library closures.

      Will Books by Mail still be operating during the library closure?

    • No. In order to protect the safety of our community, Books by Mail services are suspended while library locations are closed.

      Can Read Around Yolo (R.A.Y.) bags be picked up during the library closure?

    • No. No materials are available while library locations are closed.
  • What if I don’t have a library card?
    • No library card? No problem!  Yolo County residents can register for a Yolo County Library temporary eCard to access several digital services instantly at https://web-iii.yolocounty.org/selfreg. Alternatively, OverDrive also allows Yolo County residents to register for a temporary card and borrow digital items using a mobile phone number.
  • Library Accounts
      • Online cards will not expire during this closure period.
      • If your library card is about to expire or has expired, you will still be able to use all library services.

    I still have a question about my account. Is there anyone who can help me?

  • Library staff will be supporting a centralized phone line, 530-666-8005, Monday-Friday, 9 a.m. to 6 p.m. to assist patrons with their accounts and to access digital materials.

Can volunteers provide service at the library during the closure?

  • No. All volunteer opportunities are suspended while library locations are closed.
  • Will Yolo Reads tutoring be continuing during the library closure?

  • No. Yolo Reads tutoring is suspended while library locations are closed.

 

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